Shipping policy

At SmartBuy, we are committed to providing a simple and reliable delivery experience for our customers.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or Australian public holidays will be processed on the next business day.

During busy periods, promotional events and holidays, processing times may be slightly longer.

Shipping Within Australia

SmartBuy currently ships to customers throughout Australia.

Estimated delivery times are:

  • Standard Shipping: 3–10 business days

  • Express Shipping: 1–5 business days, where available

Delivery times are estimates and are not guaranteed. Delays may occur due to courier services, weather, public holidays, peak periods or circumstances outside our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, order size and selected shipping method.

Any available free-shipping promotions will be clearly displayed on our website or at checkout.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking information to become available.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an incorrect address after placing your order, please contact SmartBuy as soon as possible.

We cannot guarantee that an address can be changed once an order has been dispatched.

Additional shipping charges may apply if an order needs to be re-sent because an incorrect or incomplete address was provided.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you.

If tracking shows that an order has been delivered but you have not received it, please contact us promptly so we can investigate the matter with the delivery provider.

Damaged Items

If your order arrives damaged, please contact SmartBuy as soon as possible and provide photographs of the product and packaging.

We will assess the issue and provide an appropriate resolution in accordance with applicable Australian Consumer Law.

International Shipping

International shipping may be available for selected products and destinations.

Where international shipping is offered, delivery costs and estimated delivery times will be shown at checkout.

Customers may be responsible for customs duties, taxes, import fees or other charges imposed by the destination country.

Contact SmartBuy

If you have any questions about your order or our shipping policy, please contact SmartBuy through the contact details provided on our website.

We are happy to assist you with your order and delivery enquiries.